1. General Information
This page outlines the cancellation and refund terms for services and products offered by Bengisu Kalkan. By completing your purchase, you agree to these terms.
2. Social Media Consulting Sessions
No Refunds: Once the session date is confirmed, cancellations or refunds are not possible.
Rescheduling: If you contact us at least 48 hours before the scheduled session, we may reschedule to a new date subject to availability.
Late Arrival: If you arrive late, the session will not be extended, and no refund will be issued.
3. Digital Products (E-books, etc.)
All digital products are non-refundable once delivered.
Digital products are for your personal use only and may not be shared, reproduced, or resold without permission.
EU Consumer Law Notice: Under the EU Consumer Rights Directive (2011/83/EU) and the Dutch Civil Code (Burgerlijk Wetboek), the right of withdrawal does not apply to digital products that have been fully delivered and accessed after purchase, provided the consumer has given prior consent.
4. Monthly Social Media Management
Cancellation: Monthly social media management services are valid for the duration stated in the agreement. Once the service has started, cancellations are non-refundable.
Auto-Renewal: If you do not wish to renew, you must notify us in writing at least 14 days before the renewal date.
Early Termination: If the service is terminated before the agreed end date, the remaining balance for the agreed period will still be charged.
EU Consumer Law Notice: According to Dutch and EU consumer law, services that have begun with your prior consent are not eligible for a withdrawal or refund once the service is in progress.
5. Contact
For cancellation or rescheduling requests, please contact:
📧 [email protected]